Refund Policy

Last Updated: April 20, 2024

1. Introduction

At LinearPathway, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website at linearpathway.sbs.

We understand that circumstances may arise where you might need to request a refund. This policy is designed to clearly explain our refund procedures, eligibility criteria, and how to submit a refund request.

2. Products and Services Covered

This Refund Policy applies to the following products and services offered by LinearPathway:

  • Digital art tutorials and courses
  • E-books and digital publications
  • Premium membership subscriptions
  • Art webinars and online workshops
  • Downloadable art templates and resources
  • Physical products (when available)

3. Refund Eligibility

3.1 Digital Products

For digital products such as tutorials, courses, e-books, and downloadable resources:

  • Refunds may be requested within 14 days of purchase
  • You must not have downloaded, accessed, or consumed more than 30% of the content
  • You must provide a valid reason for your refund request

3.2 Subscription Services

For premium membership subscriptions:

  • Monthly subscriptions: You may cancel at any time, but we do not provide partial refunds for the unused portion of the current billing period
  • Annual subscriptions: Refunds may be issued on a prorated basis if requested within 30 days of purchase or renewal
  • If you experienced technical issues that prevented access to subscription benefits, you may be eligible for a refund or subscription extension

3.3 Webinars and Online Workshops

For live webinars and online workshops:

  • Full refunds are available up to 7 days before the scheduled event
  • 50% refunds are available between 7 days and 48 hours before the event
  • No refunds are available within 48 hours of the event
  • If you cannot attend, you may transfer your registration to another person or request access to the recording (if available) instead of a refund

3.4 Physical Products

For physical products (when available):

  • Refunds are available within 30 days of delivery
  • Products must be returned in their original condition and packaging
  • Return shipping costs are the responsibility of the customer unless the product was damaged or defective
  • Damaged or defective products should be reported within 7 days of receipt

4. Non-Refundable Items

The following are generally not eligible for refunds:

  • Products or services clearly marked as non-refundable at the time of purchase
  • Digital products that have been downloaded, accessed, or consumed beyond 30% of the content
  • Customized or personalized products created specifically for you
  • Gift cards or promotional credits (unless required by applicable law)
  • Services that have been fully performed or delivered
  • Purchases made using promotional discounts of 50% or more

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Visit our Contact Page or email us directly at [email protected]
  2. Include the following information in your request:
    • Your full name and email address used for the purchase
    • Order number or transaction ID
    • Name of the product or service
    • Date of purchase
    • Reason for requesting a refund
  3. For physical products, you will receive return instructions after your refund request is reviewed

5.2 Refund Processing Time

We strive to process all refund requests promptly:

  • Refund requests are typically reviewed within 3-5 business days
  • Once approved, refunds are processed within 7 business days
  • The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days)

5.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/debit card payments will be refunded to the same card
  • PayPal payments will be refunded to your PayPal account
  • Other payment methods will be refunded according to their standard procedures

If the original payment method is no longer available, we will work with you to find an alternative refund method.

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our products or services, please contact our support team at [email protected] before requesting a refund. In many cases, we can resolve technical issues promptly.

If technical issues cannot be resolved within a reasonable timeframe, you may be eligible for a refund even outside the standard refund period.

6.2 Canceled Events or Services

If LinearPathway cancels a webinar, workshop, or other scheduled event, you will be offered the following options:

  • Full refund
  • Credit toward a future event
  • Alternative event or service of equal value

6.3 Account Termination

If your account is terminated due to violations of our Terms and Conditions, you may not be eligible for refunds on any active subscriptions or recent purchases.

7. Exceptions and Discretionary Refunds

LinearPathway reserves the right to consider refund requests that fall outside the criteria outlined in this policy on a case-by-case basis. Exceptions may be made in extenuating circumstances, such as:

  • Medical emergencies
  • Natural disasters
  • Other unforeseen circumstances beyond your control

Documentation may be required to substantiate requests based on extenuating circumstances.

8. Changes to Refund Policy

LinearPathway reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised Refund Policy.

The policy that applies to your purchase is the one in effect at the time of your transaction.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, United Kingdom, or other regions with applicable consumer protection laws, you may have additional rights not specified in this policy.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • By email: [email protected]
  • By mail: 3 Anderson Well, Arthurton, S35 4FX, United Kingdom
  • By phone: +44 6127 129640

We aim to respond to all inquiries within 2 business days.